Toshiba Telephone Systems

Product Support Information

Toshiba CTX, CT, DK280, DK40 telephone system

Question: How do I set the time?

Answer:
From port 000 (Usually Reception or extension 200):

Press the SPKR button followed by #652

Enter the time in the following format HHMMSS (The hour must be in 24 hour format)

Press redial button (DK280/40/CT) or # key (CTX) to store the new time

Press the SPKR buton to finish

Toshiba CTX, CT, DK280, DK40 Voicemail problems

Question: When a call to your phone forwards to voicemail it goes into someone else’s mailbox...

Answer:
From your phone press the SPKR button followed by #656 91 XXX redial. (XXX= your ext no.)

If using a standard phone (SLT): From your phone pick up the handset and dial #656 91 XXX #. (XXX = your extension number)

This resets the call forward voicemail destination to your mailbox, removing any corrupt entries.

Toshiba CTX, CT, DK280, DK40 Voicemail problems

Question: When I press the message key to retrieve a message from the voicemail, I go into the wrong mailbox...

Answer:
From your phone press the SPKR button followed by #657 92 XXX redial (XXX= your extension number).

If using a standard phone (SLT): From your phone pick up the handset and dial #657 92 XXX #. (XXX = your extension number)

This resets the message reply path to voicemail, removing any corrupt entries.

Toshiba CT, DK280 & DK40 Voicemail problems

Question: Calls to my phone will not forward into voicemail...

Answer:
If using a digital phone (system keyset):
From your phone press the SPKR button followed by #604 YYY Speed dial (If you do not have a speed dial button use * instead) ZZ Redial.

If using a standard phone (SLT):
From your phone pick up the handset and dial #604 YYY * ZZ #

YYY= Ext no. of the voicemail.
ZZ= Delay time in seconds you want the call to go to voicemail if not answered (Usually 15 is about right)

Toshiba CTX, CT, DK280 & DK40 Voicemail problems

Question: My message light does not go out after I have retrieved my messages from voicemail...

Answer:
Press the message key again to check that no one else has left you a message, as all extensions on the system can leave message lights on your phone.

If you are taken into voicemail again hang up and do the following:
Press SPKR #409.

This will clear one message at a time, so if there are three messages left on your phone, dial #409 three times.

Toshiba CT, DK280, DK 40 telephone system

Question: How do I program extension names?

Answer:
If using a digital phone with a display (System keyset): Press the SPKR button followed by #621

Press the # key to convert from numbers to letters

Press the numeric key that has the letter that you want to use on it, then press 0 to scroll through the 3 letters available (use 1 for Q, Z and space, use * to go back a space)

When you have finished entering the name press the SPKR button to store.

If using any other type of phone the name must be programmed from port 000 (Usually Reception or extension 200):

Press Mode followed by 70

Press the SPKR button followed by #621

Press the Page button

Enter the Extension Number of the phone you want to change the name on

Press the Page button again

Press the # key to convert from numbers to letters

Press the numeric key that has the letter that you want to use on it, then press 0 to scroll through the 3 letters available (use 1 for Q, Z and space, use * to go back a space)

When you have finished entering the name press the SPKR button to store

Press Mode followed by 71

Toshiba DK280, DK 40 telephone system

Question: How do I program System speed dials?

Answer:
From port 000 (Usualy reception or extension 200):

Press the Redial button with the handset down

Press the Speed Dial key and enter the speed dial location number (600-999)

To program a name for the speed dial press the Mode key

Press the # key to convert from numbers to letters

Press the numeric key that has the letter that you want to use on it, then press 0 to scroll through the 3 letters available (use 1 for Q, Z and space, use * to go back a space)

When the name is complete press the mode key again

Now enter the telephone number (remember to prefix with 9)

Press Redial to store

Toshiba CT telephone system

Question: How do I program System speed dials?

Answer:
From port 000 (Usualy reception or extension 200):

Press the Redial button with the handset down

Press the Speed Dial key and enter the speed dial location number (200-999)

To program a name for the speed dial press the Mode key

Press the # key to convert from numbers to letters

Press the numeric key that has the letter that you want to use on it, then press 0 to scroll through the 3 letters available (use 1 for Q, Z and space, use * to go back a space)

When the name is complete press the mode key again

Now enter the telephone number (remember to prefix with 9)

Press Redial to store

Toshiba DK280, DK 40 telephone system

Question: How do I program personal speed dials?

Answer:
If using a digital phone (system keyset): Press the Redial button with the handset down

Then press the Speed Dial key

Enter the speed dial number (10-49)

Press the Mode key

Press the # key to convert from numbers to be letters

Press the numeric key that has the letter that you want to use on it, then press 0 to scroll through the 3 letters available (use 1 for Q, Z and space, use * to go back a space)

When the name is complete press the mode key again

Now enter the telephone number (remember to prefix with 9)

Press Redial to store

If using a standard phone (SLT):Lift the Handset and dial # 66

Press *

Enter the speed dial location number (10-49)

Then enter the telephone number (remember to prefix with 9)

Then press # to store

Toshiba CT telephone system

Question: How do I program personal speed dials?

Answer:
If using a digital phone (system keyset): Press the Redial button with the handset down

Then press the Speed Dial key

Enter the speed dial number (100-139)

Press the Mode key

Press the # key to convert from numbers to be letters

Press the numeric key that has the letter that you want to use on it, then press 0 to scroll through the 3 letters available (use 1 for Q, Z and space, use * to go back a space)

When the name is complete press the mode key again

Now enter the telephone number (remember to prefix with 9)

Press Redial to store

If using a standard phone (SLT):Lift the Handset and dial # 66

Press *

Enter the speed dial location number (10-49)

Then enter the telephone number (remember to prefix with 9)

Then press # to store

Toshiba CTX Voicemail problems

Question : Calls to my phone will not forward into voicemail...

Answer:
If using a digital phone (system keyset):
Press the SPKR button followed by #6041 YYY "Speed dial" (If you do not have a "speed dial" button use * instead) then ZZ Redial.

If using a standard phone (SLT):
Pick up the handset and dial #6041 YYY * ZZ #

YYY= extension number of the voicemail.
ZZ= delay time in seconds before you want the call to go to voicemail if not answered (usually 15 seconds is about right).

Help with other problems and issues may be found in the "General" section.