For any small or medium-sized business looking to take advantage of Panasonic's reputation for quality technology, without needing a huge budget, the new
KX-NS700 unified communications solution provides the answers. Easy to install and maintain, this smart hybrid PBX is a cost-effective legacy and IP communication system for companies with up to 250 users in a single site that can be flexibly configured and expanded according to the specific requirements of their business.
The KX-NS700 has advanced features and starts from only 6 extensions, up to 288 extensions with Expansion Units. It is also a unified communications system which has rich IP features, such as mobile linking, integrated voicemail and e-mail, instant
messaging (chat), and presence information.
It can also use built-in applications such as a call centre solution, mobile solution and voicemail system to provide more efficient work, increased customer satisfaction and reduced cost of ownership.
As a standard feature, the KX-NS700 can connect customers to the appropriate section or operator according to their query in call routing with voice guidance. It can also prompt the customers to leave a voice message when the operator is away.
Existing analogue PTs and digital PTs from Panasonic can continue to be used, enabling a system to be replaced at a low cost without wasting resources.
The KX-NS700 can be expanded to a voicemail system that can record a maximum of 24 channels at the same time and store up to 400 hours. It also sends an email to notify users when they have new voice messages. The messages can also be received
as attachment files and forwarded. Email notification can also be sent for missed calls where the customer did not leave a message, enabling users to quickly contact the customer.
The KX-NS700 includes an advanced call routing function for small to medium-sized call centres. This function can be used without an external CTI server. More efficient call reception enables you to effectively utilise limited resources to assist in improving customer service.
The voicemail system function can be used to automatically record conversations with customers. The recorded voice data can be automatically saved
to USB memory or an external server via the internet, and listened when required. The data can be used to
understand problems or opportunities relating to customer service.
Using Panasonic's latest KX-TCAx85 Series wireless phone, KX-DT5xx Series digital desktop phones and KX-NT5xx Series IP phones. Also, you can use a wide range of external applications from our third-software developers partners.
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