Each call that comes into your business is very vital. In the current market, when clients have so much purchasing options and the competition is fierce, then how your small business handles client’s calls can be a great difference between receiving and retaining the business of a caller, or losing them to one of your rivals.
In this setting, monitoring how effectively your staff handle your callers is important. The best way of carrying out this is by using call recording.
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You’ll also be able to know how your staff handled angry callers and whether they require extra training to assist them to cope with tough situations.
Generally, call recording can significantly benefit your business in numerous ways: dispute resolution, for quality and training, and for compliance purposes as well. With a proper solution, you can easily transform your business.
TalkTech is one of the leading developers of call recording, reporting, and monitoring applications. Founded in 1988, we provide solutions for businesses of all sizes– from small and medium – to large-sized organizations with numerous locations.
Our software assist business in a vast variety of industries – including collection agencies and law firms, call centers, financial institutions, healthcare clinics/medical providers, insurance agencies, educational institutions, assisted living/retirement facilities, hospitality, government, and real estate – to lower overhead costs and boost their client service efforts by recording calls which can be played back, retrieved easily, and shared throughout the organization.
Compatible with almost all leading phone communications systems, TalkTech solutions can be used with the digital, IP and hybrid telephone systems and deployed in a single or large multi-location settings.
TalkTech Panasonic Call Recording and BT Call Monitoring and Reporting applications assist businesses in facilitating dispute resolution, enhance client satisfaction, boost regulatory compliance and affect their bottom lines with tangible and quick ROIs.
Therefore, call recording has become an important part of several business models because of a variety of factors, including training, quality monitoring, regulations, compliance, proof of call, security, liability recording, and much more. This need has become equally essential for not only large businesses but also for small and medium businesses, who face stiff competition in the current marketplace.
We understand that each business has distinct requirements and needs. Therefore, there’s no one application which suits the bill for all of our clients. So, we’ve established a variety of the call recording, monitoring, and reporting for businesses of all sizes; whether they’ve recording on the trunks or at an extension level; Analogue CO trunks or T1/PRI; digital, analogue or the IP extensions.
TalkTech partner with various providers to integrate call reporting and recording solutions within our internal systems. Moreover, our Hosted solutions include recording as standard.
Our call recording systems offer comprehensive reports and feedback through a flexible and easy-to-use interface.
On top of the obvious benefits, our call recording solutions offer CRM/Database integration that enables your employees to log calls against a particular client record. This exceptional application can offer excellent insight for sales and client team looking to understand their customers better.
There are several reasons you may be requiring a call recording service. Government regulations may be in effect; internal policies may have changed within a particular company, or you may be looking to raise the bottom line.
For more information call our UK-based sales team at
0800 298 4400!
MD – Palmerston Accounts & Business Consultants
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