Organisations today require the ability to record calls for a variety of purposes including, security, transactional analysis, quality assurance, staff training and performance monitoring.

Toshiba's call recording solutions allow you to securely and efficiently record inbound and outbound telephone calls, which can then be used for training purposes with a view to improving call handling techniques. Easy to set up and use, our call recording solutions include an entry level option as well as a high specification corporate option.

Key benefits include:

• Retain a record of exactly what was said, when and by whom, to effectively resolve customer disputes
• Provide valuable for staff training, showing examples of good and bad call handling
• Enhance customer service by identifying staff that require additional training
• Record telephone orders to ensure the validity of order and delivery information
• Modular and flexible options available, allowing you to grow the solution as the needs of your organisation change
• Easy to use configuration, operation and archiving, ensuring you can easily find what you're looking for

For additional features and information on how our Call Recording will benefit your business, please give us a call on our FREEPHONE number above.