Computer Telephony Integration (CTI) is the technology that brings the best of telephony and computers together - providing powerful and simple productivity enhancements. The combination of the two systems requires a programming link between the phone system and computers that allows data and instructions to be exchanged between the two systems. CTI applications help users get the most out of their phone system. Users can initiate calls via their PC, view Incoming call notification (Screen-pop), integrate with Customer Relationship Management (CRM) databases, and much more.

Depending on the type of CTI software that is installed, multiple telephony applications can be implemented to augment business communication capabilities.

The software targets three key aspects of business telephony communication needs:

• Phone Assistant (Express/Pro) for Personal productivity

Helps you visually control all your communications from your PC

• Phone Assistant Status (Express/Pro) for Managers and Team leaders

Visually manage all your team member's telephony activities

• Phone Assistant Manager for IT Administrators

Helps administer your PBX from any networked PC with a web browser

For additional features and information on how our Computer Telephony Integration will benefit your business, please give us a call on our FREEPHONE number above.