The KX-TDA Hybrid IP PBX comes with a built-in sophisticated Call Centre solution that is flexible enough for most customer needs - allowing businesses to efficiently route customer calls to appropriate departments, agents, agent groups, or queues.

Companies looking for cost effective Call Centre solutions can leverage built-in functionalities such as Uniform Call Distribution (UCD), Priority Hunting, Intercept Routing, Intercept Timers, Queuing Time Table, Supervisor Functions and Account Coding.

Agents can also work more efficiently using built-in features like Log-in/Log-out, Automatic Log-out, Wrap-up, Hot Desking and Account Coding.

The TDA PBX supports built-in Call Centre Supervisor features which allow management and performance overviews in real-time of calls in queue and agent call handling. In addition, the supervisor extension can, using a 6-line system display telephone also monitor various important Call Centre Statistics showing items such as total calls handled, average wait time, lost calls, etc.

For additional features and information on how our Call Centre Solution will benefit your business, please give us a call on our FREEPHONE number above.